We try to make it easy. It all begins with a Request for Quotation (RFQ). The easiest way to send in an RFQ is to use our “Request Quote” tab on our website – FortressDisplay.com. Fill in the on-line form and you’ll get your quotation in twenty-four hours. Please make sure that you include all the information we need to accurately quote you, e.g., do you have a loading dock at your facility or should we quote liftgate delivery. If you have questions/comments, get in touch and we’ll respond promptly, via email or phone. Once questions, if any, have been addressed and you get to the point that you want to order, either call or email us indicating what it is you want to order. Upon receipt we’ll prepare an Order Confirmation (OC) – again, within twenty-four hours. We’ll email you the OC, asking you to carefully review it to ensure that it’s correct as to what’s being ordered and name/address information. We ask you to sign and return it to us, including completion of ACH form if you choose to pay that way. NOTE: We accept check or ACH. Once you’ve returned it to us, with payment as per terms, the order goes in the production queue. Lead-times vary but are generally on the order of four to five weeks. Lead-time means from receipt of signed OC to having the order assembled on the loading dock at our plant – ready to ship. When production is complete, the order is loaded for shipment and arrives at your site. That’s it. Couldn’t be simpler.